Exporting data for problem analysis for Packaging Utility

You can generate a compressed file that contains data for problem analysis. IBM® Software Support can use this file to help troubleshoot issues that you encounter with Packaging Utility.

Procedure

To export installation data for problem analysis:

  1. In Packaging Utility, go to Help > Export Data for Problem Analysis.
  2. In the Export Application Data window, click Browse to select a directory location for the compressed file.
  3. Enter a name for the compressed file and use the .zip file extension.
  4. Click OK.

Results

A compressed file that contains the log files and installation data is created.

Viewing the log files

Procedure

To view the log files:

  1. Extract the compressed file.
  2. Double-click the index.xml file. An All Log Files window shows with a table of log files. The table columns include: Date, Time, Entries, Errors, Warnings, and Log File.
  3. Double-click the log file you want to view. An Install Log window shows with a table of information about the installation. The table columns include: Level, Message, ID, Time, Message.
    1. Messages in log files have a severity level of: Information, Note, Warning, or Error.

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